Terms of Use

These terms form an agreement between you and PlanetaEXO regarding your use of this website. They apply every time you visit, regardless of how you reach the site. We may also publish additional guidelines or rules for particular features; where we do, those apply alongside these terms.

If you use the website on behalf of a company or other organisation, you confirm that you are authorised to accept these terms on its behalf.

PlanetaEXO is an adventure travel company based in São Paulo, Brazil. We design and operate small-group and tailor-made trips, working with local hosts and guides who know their landscapes and communities first-hand. References to “we”, “us” and “our” mean PlanetaEXO.

You may use this website for your own personal, non-commercial purposes and to plan or enquire about travel with us. When you use the site, you agree not to:

• use it in any way that is unlawful, fraudulent or harmful, or that infringes anyone else's rights;
• attempt to gain unauthorised access to the site, the servers it runs on, or any connected systems;
• interfere with the normal operation of the site, including by introducing malware or placing an unreasonable load on our infrastructure;
• copy, scrape, republish or resell any part of the site except as expressly permitted by these terms; or
• use the site to send unsolicited communications or to collect other people's data.

We may suspend or withdraw access to all or part of the website at any time, and we do not guarantee that it will always be available or uninterrupted.

Information about our trips on this website is an invitation for you to make an enquiry or a booking request — it is not an offer that you can accept to form a contract on its own. A booking is only confirmed once we have accepted it in writing and any required deposit has been received.

Your trip itself is governed by our separate booking conditions, which set out matters such as payments, changes, cancellations, insurance requirements and the responsibilities of both you and us. Those booking conditions, together with the specific details we confirm to you, form the contract for your trip. If anything in these Terms of Use conflicts with the booking conditions in relation to a confirmed trip, the booking conditions prevail.

We work hard to keep trip descriptions, prices and availability accurate, but the website is necessarily a snapshot and may contain errors or be out of date. Prices shown are indicative until confirmed at the time of booking.

Where prices are displayed in a currency other than Brazilian Real, the figure shown is an approximate conversion provided for convenience; the amount actually charged and the governing currency are confirmed during the booking process.

The website and its contents — including text, photographs, illustrations, logos, trip itineraries, page layouts and software — are owned by or licensed to PlanetaEXO and are protected by intellectual property laws. The PlanetaEXO name and logo are our trademarks.

You may view the site and print or download extracts for your own personal use in planning travel with us. You may not otherwise reproduce, distribute, modify or use any part of it for commercial purposes without our prior written permission.

If you send us reviews, photographs, comments or other material — for example through an enquiry form or a review request — you confirm that it is yours to share and that it is accurate and not unlawful. You grant us a non-exclusive, royalty-free licence to use that material to operate and promote our trips, with attribution where appropriate.

We may remove any content you submit if we consider it inappropriate, and we are not obliged to publish or retain it.

The website may link to or rely on services operated by third parties — for example mapping, payment, analytics or social media providers. We provide these links and integrations for convenience and do not control or endorse the third-party sites or services. Your use of them is subject to their own terms and privacy policies.

The website is provided on an “as is” and “as available” basis. While we take reasonable care over its content, we make no warranties that it will be error-free, that defects will be corrected, or that the site or the servers that make it available are free of harmful components. Any reliance you place on the information here is at your own risk; nothing on the site is intended as professional advice.

Nothing in these terms excludes or limits our liability where it would be unlawful to do so — including for death or personal injury caused by our negligence, or for fraud.

Subject to that, we are not liable for any loss or damage arising from your use of, or inability to use, this website, or from reliance on its content, to the fullest extent permitted by law. This clause concerns the website only; our responsibilities in relation to a confirmed trip are set out in the booking conditions.

You agree to indemnify PlanetaEXO against any claims, losses or costs arising from your misuse of the website or your breach of these terms, to the extent permitted by applicable law.

We may update these Terms of Use from time to time to reflect changes in our services, our practices or the law. The version published on this page is the one that applies, and the “last updated” date above shows when it last changed. Continuing to use the website after a change means you accept the updated terms.

These Terms of Use are governed by the laws of the Federative Republic of Brazil, and any dispute relating to them or to your use of the website is subject to the courts of São Paulo, Brazil, without prejudice to any mandatory consumer protections available to you in your country of residence.

If you have any questions about these terms, please reach out via our contact page or write to us at hello@planetaexo.com.