Customers Reviews | PlanetaEXO

Customer Reviews

We love it when our customers share their feedback after having an adventure with our handpicked partners.

Unforgettable experience

June 21, 2023

All our experience during these 6 days was incredible, and we owe a lot to our guide. At the same time that he was extremely attentive and careful, he gave us space to overcome our own challenges on the trails, which made everything very rewarding. We could see his connection with other guides and locals from Pati, a demonstration of respect and mutual trust. Definitely a trip that added a lot to our spirits, unforgettable.

Paula Bosch (Brazil)

Wonderful place

June 20, 2023

Incredible experience. Our guide gave us a 360-degree view of Pati, taking us to beautiful viewpoints. The freshly prepared menu was very tasty. Everything happened as planned, with plenty of safety measures. We would definitely return to Pati and look for him again!

Mariana Kawamuro (Brazil)

I’ll be back soon

June 20, 2023

Our Guide, he was fantastic, he followed the proposed plan to the letter and was very informative, courteous, fun and patient the whole way through, our whole group had fun during our 5 day trekk and i could not help but feel that with our guide everything was easier, i definitely recommend PlanetaEXO for your travels in Chapada! I will definitely be coming back and requesting him to be my guide again

Abdullah Omar (Canada)


June 19, 2023

Well-organized itinerary. Great host. Incredible experience.

Guilherme Portela Perfeito (Brazil)

So sad that it's over

June 18, 2023

Our trip to the Pati Valley was one of the most spectacular treks of my life. I can barely describe it because it was so magical — with challenging days that made me feel good about myself, amazing sights, with wonderful company, including the privilege of having a teacher join us and give us meditation guidance and yoga in the most perfect spots and in ways that gave the trip an extra layer of meaning. Most of all, our wonderful guide, made the whole thing special for us, providing a perfectly orchestrated tour, beautifully timed and structured to get the most out of the beauty of the valley. The lunches he made for us were very carefully considered, given our gluten intolerance, and they were absolutely delicious. We felt privileged to be in the company of our guide and would not only recommend them highly but we really didn’t want to leave. Thank you, for this special time.

Tessa McWatt (United Kingdom)

Incredible experience

June 18, 2023

It was an incredible experience. The guide is highly professional and conveys a lot of security and knowledge about the place. I also really enjoyed PlanetaEXO’s service.

Flavio Teixeira (Brazil)

Musician guide

June 17, 2023

Vale Do Pati is a beautiful place. We enjoyed our time there and certainly recommend visiting this incredible place to others. Our guide is a kind, resourceful, and caring tour guide. He also has a good sense of humour that makes the journey much more fun. Additionally, he is a mean air guitar player! His exclusive performance of Money for Nothing for us was one of the trip’s highlights.

Behrad Babaee (United Kingdom)

Therapeutic hike

June 9, 2023

The vale do pati trek was absolutely sensational ! The scenery and hiking was therapeutic whilst being disconnected from the outside world was refreshing and grounding. Our guide was extra thoughtful in accomodating for everyone including dietary preferences which was an incredible detail whilst in the depths of wilderness. He provided good vibes throughout and always had an unbeatable story to tell ! Unfortunately members from our group were unable to continue on the last day, however our guide kindly handed us over to his colleague who guided us to finish the trek. his colleague had studied geology so he was able to educate us on cave formations whilst we did the cave crossing and provided many insights throughout the rest of the trek. He was also a pleasure to hike with ! It was the experience of a lifetime and I would highly recommend both guides to anyone visiting Chapada, I look forward to returning and trekking with them again !

Nabeel Anjum (United Kingdom)

Magical place

June 8, 2023

Lençóis Marahenses is a magical place! It’s as if you walk on the moon ( as I imagine). To walk on the dunes and swim in the clear water of the dune lakes is very special. The houses where you sleep are simple ( you sleep in hammocks) . The people of these houses are very welcoming and kind, they make a fire in the night and you are really in the middle of nature. That’s a great experience! I would really recommend this trip. This dune landscape I never experienced before..

Katharina Bongaertz (Netherlands)

Very empathetic and patient guide

June 5, 2023

The trip was very well organized. The guide was sensational. He understood and accommodated my pace and difficulties throughout the trails and stayed by my side during the most challenging sections for me, providing me with reassurance. He made the trip possible for me, that’s the truth. And the snacks were wonderful, the attention to everyone’s dietary restrictions in the group was fantastic.

Camilla (Brazil)

Great hike

June 3, 2023

We had a great experience with our guide, who was very attentive and helpful throughout the entire time. Always cheerful, he treated us very well. PlanetaEXO also provided us with all the support and assistance during the trip.

Simone Dalla Costa (Brazil)

Amazon is incledible

May 30, 2023

Uakari Lodge is a special place in the middle of great nature. It’s secluded, in the 5 days I was there I didn’t see other tourists. It’s was the ‘ floody’ season so we could only be on boats and kayaks. You get a good perspective of how life is in this season. Because I like to be rather active I found it sometimes hard not being able to walk. On the other hand I’m really joyful of my Amazonia experience in this floody season, it made a special impression. I saw a lot of wildlife; various kind of monkeys, snakes and crocodiles. The sunsets and sunrises were amazing. They make lovely food and the accommodation is beautiful. Very interesting to learn more about flora and fauna in Amazonia!

Katharina Bongaertz (Netherlands)

In love with Jalapão

May 25, 2023

This was a great and exciting trip! Im travelling 4 months through Brazil and this Jalapao tour was the biggest adventure! The rafting was amazing, challenging and relaxing (the floating in the River). The first night on the camp site on the river was like a dream site. The guides were all week with us and they cooked, accompanied the hikes, cared for hurt feet and expressed their love for Jalapão in the way they talk about nature in Jalapao. You could really feel how they work with love and care for us the group and the surroundings. The nature in Jalapao is amazing, we were swimming in waterfalls and fervedouro’s (clean water springs) and hiked in beautiful landscapes. There are not many foreigners travelling in this area, it felt like a special place. I would very much recommand this trip! Would do it again 😉 We also had a great group and had a lot of fun together. Thanks so much to all the guides and of course: Planeta Exo Team!

Katharina Bongaertz (Netherlands)

Perfect experience

May 22, 2023

We loved our experience from beginning to end. Everything was very well organized, without any problems, the food was excellent, as well as the accommodations. The guide was perfect, and we had a lot of fun. We recommend it to everyone. Thank you very much for everything!

Alec Arbocco (Canada)

Only praise for this wonderful team

April 26, 2023

Everything was perfect. PlanetaEXO had everything ready for us to have a wonderful immersion in the Pati Valley. They introduced us to this amazing person who is the guide. Energetic, always willing to help, attentive. He certainly made a difference in our trek.

Djoni Antônio da Silva (Brazil)

Brilliant guide

April 25, 2023

The guide was impeccable throughout the entire time he guided us. Being a native, he knew how to share various information about the place with us. He was always very fun and responsible. I believe we couldn’t have had a better guide.

Adriana (Brazil)

PlanetEXO and the guide are very attentive

April 24, 2023

Planeta Exo and the guide were impeccable from start to finish. The agency was always very attentive, answering all my questions and guiding me, and the guide was extremely professional, attentive, supportive, and concerned about the group. They were knowledgeable about the region and the best at preparing snacks throughout Chapada Diamantina! I was very happy to have made the right choice when I contacted you. I will recommend you to all my friends.

Luciana Rosa Paiva (Brazil)

I didn't know the company and I loved it

April 24, 2023

My wife booked the itinerary with PlanetaEXO without many references, but she hit the bullseye. They were super attentive and dedicated. Our guide, was incredibly attentive

Paulo Henrique Moscardr (Brazil)

Best trip of my life

April 24, 2023

Of all the trips I’ve taken, I have never been so well attended and welcomed by an agency as I was by PlanetaEXO. Highly qualified professionals. They took care of us from beginning to end. It was great, and I feel like a friend to you all! May God bless you and may you continue like this! It’s a pleasure and a feeling of security to travel with you all!

Renan Costa (Brazil)

Amazing adventure

April 24, 2023

The adventure was incredible as the place is truly one of a kind.. We very much enjoyed walking for several days in the Lençóis and had a great time. But the organization lacked clarity fir us : first of all on the fact we woule be literally walking in water for days (I definitely would have taken other clothes if I had known this). Second on the organization if days, the time we would wake up (2h30 instead of 4h on last day, which we discovered at 9pm the day before). Finally we were disappointed by the quality of meals during our stops (no vegetables, no fruits in most places and in the end we literally ate the same thing every day: rice, feijão, grilled fish or chicken). I was also very surprised that we had to buy our water for each day, as I would have imagined a meal would include something to drink, especially in the desert. All these remarks this diminished a bit the satisfaction we felt during the trip

Aglae Bellynck (France)

Response from PlanetaEXO

Hey Aglae,

We’re thrilled you enjoyed your adventure! We apologize for any confusion caused by the unclear itinerary, and we’ll improve it.

Regarding meals, the region offers simple Brazilian dishes like rice, beans, and protein. We apologize if it didn’t meet your expectations. We can’t change the regional cuisine, but we’ll pass on your recommendations.

For drinks, while we provide free water, we suggest buying mineral water due to the on-site water quality. We understand this might be disappointing, but it’s beyond our control.

Thanks for your feedback. If you have more comments or suggestions, please let us know. We value your input and aim to improve based on customer feedback.